Returns & Exchanges
30-Day Satisfaction Guarantee
We want you to love your Winter Park Shop purchase. If you're not completely satisfied, we'll make it right.
Return Process
Initiate Return
Email us at returns@winterparkshop.store with your order number and reason for return.
Receive Label
We'll email you a prepaid return shipping label within 24 hours.
Ship It Back
Pack the item securely and drop it off at any shipping location.
Get Refund
Once received, we'll process your refund within 3-5 business days.
Return Policy
Eligible Items
- • Items must be unworn, unwashed, and in original condition
- • Tags must still be attached
- • Items must be returned within 30 days of delivery
- • Original packaging must be included
Non-Returnable Items
- • Final sale items
- • Gift cards
- • Items marked as non-returnable
Exchanges
For exchanges, please return the original item and place a new order for the desired item. This ensures fastest processing and availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll send a replacement at no charge.
Need Help?
Our customer service team is here to help! Email us at support@winterparkshop.store or call (407) 555-0123.